Jewelry That Lasts a Lifetime
ReiQue
Who we are
Privacy Policy
Website: www.reique.co.za
Trading Entity: ReiQue, under Reigning Queen Group (Pty) Ltd
1. Introduction
ReiQue values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and purchase jewelry online.
2. Information We Collect
• Identity details (name, surname, contact number, email).
• Delivery details (shipping address).
• Payment details (processed securely via third-party gateways; ReiQue does not store card numbers).
• Account details (login credentials if you register).
• Browsing data (cookies, IP address, analytics).
3. Purpose of Collection
• To process and deliver orders.
• To communicate with you regarding purchases, promotions, or inquiries.
• To improve website functionality and customer experience.
• To comply with legal requirements.
• To prevent fraud and ensure secure transactions.
4. Sharing of Information
We only share data with:
• Payment processors.
• Courier/delivery partners.
• IT/hosting providers.
• Legal authorities when required.
5. Security
We use SSL encryption, restricted access, and regular monitoring to safeguard your data.
6. Your Rights Under POPIA
You may:
• Access your personal information.
• Request correction or deletion.
• Withdraw consent for marketing.
• Lodge a complaint with the Information Regulator.
7. Cookies
We use cookies to enhance browsing. You may disable them in your browser.
8. Retention
We retain personal information only as long as necessary or required by law.
9. Contact Us
ReiQue – Reigning Queen Group (Pty) Ltd
📧 Email: online@reique.co.za
📍Address: Sandton, South Africa
📞 Phone: +2761 049 6616
Terms & Conditions
By accessing and using www.reique.co.za, you agree to these Terms & Conditions. ReiQue reserves the right to update these terms at any time.
1. Products
• All jewelry is described and photographed as accurately as possible.
• Prices are subject to change without notice.
• Availability may vary; ReiQue reserves the right to limit quantities.
2. Orders & Payment
• Orders are confirmed once payment is received.
• Payments are processed securely via third-party gateways.
• ReiQue does not store credit card details.
3. Shipping & Delivery
• Delivery times vary depending on location.
• ReiQue is not liable for delays caused by couriers or unforeseen circumstances.
• Customers are responsible for providing accurate delivery information.
4. Intellectual Property
All content on www.reique.co.za (images, text, logos, designs) is the property of ReiQue and may not be copied or reproduced without permission.
5. Limitation of Liability
ReiQue is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
6. Governing Law
These Terms & Conditions are governed by the laws of South Africa.
Return & Refund Policy
1. Eligibility
• Returns accepted within 14 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Proof of purchase required.
2. Non-Returnable Items
• Earrings (for hygiene reasons).
• Customized or engraved jewelry.
• Sale/clearance items (unless defective).
3. Process
• Contact ReiQue via email before returning an item.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Once inspected, refunds will be processed to the original payment method.
4. Exchanges
• Exchanges are possible if stock is available.
• If not, a refund or store credit will be issued.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, ReiQue will cover return shipping and provide a replacement or full refund.